Shipping policy
Shipping Policy
Thank you for shopping with us! We aim to provide you with a seamless shipping experience. Please read our shipping policy carefully to understand how your order will be processed and delivered.
Processing Time
- All orders are processed within 2-3 business days after your order is placed and payment is confirmed.
- Orders are not shipped or delivered on weekends or holidays.
- If we experience a high volume of orders, processing times may be slightly delayed. We will notify you of any significant delays via email.
Shipping Details
We ship all orders via DHL and Hermes to ensure fast and reliable delivery. Below are the details for shipping within Germany and Europe:
1. Shipping Within Germany:
- Estimated delivery time: 1-3 business days after processing.
- Flat shipping rate: €4.99 (Free shipping for orders over €40.00).
2. Shipping to Europe:
- Estimated delivery time: 3-7 business days after processing.
- Flat shipping rate: €9.99 (Free shipping for orders over €80.00).
Order Tracking
- Once your order has been shipped, you will receive an email with a tracking number to monitor your package’s journey.
- Please allow up to 24 hours for the tracking information to update.
Shipping Restrictions
- We currently only ship to addresses within Germany and Europe.
- We do not ship to P.O. boxes or APO/FPO addresses.
Delayed or Missing Shipments
- If your shipment is delayed, please first check the tracking information provided.
- If you have not received your order within the estimated delivery window, contact our customer service team at support@inncalm.com for assistance.
Customs and Duties
For orders outside of Germany, additional customs fees or duties may apply. These fees are determined by the destination country and are the responsibility of the customer. Please check your local regulations for more information.
We appreciate your business and are here to help with any questions or concerns. Please contact us at support@inncalm.com for further assistance.